The company and the villas establishment, where you will be provided with accommodation
services and other related facilities according to the Agreement.

 Customer: is the person who orders services from Five Senses Of Luxury and who signs the
Registration Form, when arriving at the villa.

Guest: is the Customer and the other persons who will stay in the ordered by the Customer
villa or villas of our company.

Agreement: is the agreement between the Villas on one hand and the Customer and the
Guests on the other for the provision of accommodation and all other related services and
facilities provided during your stay in the villas, excluding third party services. The
Agreement includes these General Terms and Conditions, the Registration Form with its
Special Terms and the Privacy Statement as well as the Privacy Policy.

Third Parties: are independent companies and contractors that are allowed from our
company to provide independent services, called Third Party Services, to our Guests.

Third Party Services: are services provided by Third Parties, such as indicatively excursions,
tours, vehicle leasing, taxi or transportation services, sports, ski and other water sports as
well as any other services billed directly by the Third Party or indirectly by the Five Senses
Of Luxury and provided by an independent company or person, who is not an employee of
the Hotel.

Booking Agents: are tour operators, travel agents as well as any third party that, either
directly or through an internet platform or any other type of internet means, telephone or
other, arranges for a booking in Five Senses Of Luxury , so as for you to be able to receive
accommodation services by us.

Booking Confirmation: is the acceptance by the Five Senses Of Luxury of the Customer’s
booking request, which includes pricing, rates, arrival and departure dates, number of
guests, number of rooms and all other facilities provided to the Customer and the Guests
that will accompany him or her.

Registration Form: the document signed by the Customer at check in.


FIVE SENSES OF LUXURY provides services as articulated in our official website, our
mobile application and these General Terms and Conditions, such as accommodation
services. During their stay our Guests are able to use a variety of facilities and services,
either ours or provided by Third Parties, which are all articulated in our website and the
Booking Confirmation. Except as expressly mentioned in our official website, the Agreement
and the Booking Confirmation, no other services or facilities are provided by the company to
the Customers and Guests.


3.1. Anyone can make a booking, either directly with Five Senses Of Luxury, through our
website, or any other procedure adopted by company for this reason or through Booking
Agents. In case that the Customer makes a booking through a Booking Agent, Five Senses
Of Luxury shall not be responsible or liable for services that such Booking Agent promised, if

such services are not included in the official web site of Five Senses Of Luxury or for terms
and rates that such Booking Agent did not have the authorization to provide to you.
3.2. In order to make a booking in Five Senses Of Luxury you need to be over 18 years old
of age.
3.3. Customer is responsible to provide his personal data, as requested during the booking
process, which shall be true and accurate and as imprinted in the Customer’s identification
card or passport. In addition, Customer is obliged to keep his contact details updated, as
necessary, in order to be able to provide our services and execute this Agreement. The
company will not have any liability to make notifications to the Customer relating to this
Agreement, if the Customer’s contact details are false, misleading or outdated and the
Customer is not possible to be reached, in which case it is hereby agreed by the Customer
that he or she waives his or her right for notifications.
3.4. It is not possible to book a specific villa, except if this is explicitly stipulated in the
Booking Confirmation. The Customer is able to book a specific type of villa from a list of
types of rooms found in Five Senses Of Luxury’s official website.
3.5. Five Senses Of Luxury has a policy of maximum number of villas that can be booked by
any Customer. In this context our Customers can only book up to five (5) villas for a specific
period of time.
3.6. Your booking request is reviewed and if approved, Five Senses OF Luxury will send you
a Booking Confirmation. In case you make a booking through a Booking Agent you will
receive a booking voucher. A valid booking voucher that is within the agreement that Five
Senses Of Luxury has with such Booking Agent, shall be considered as an equal to a
Booking Confirmation. Five Senses Of Luxury will not be obligated to provide
accommodation services to you, if you have not received a Booking Confirmation.


4.1. You may pay for your stay in Five Senses Of Luxury with all available methods, such as
credit card, ebanking, money transfer or any other method to be accepted by us in the
future. Out payment policy is the following:
To proceed to confirmation a pre payment. In case of delayed payment, the Five Senses Of
Luxury reserves the right to cancel all future arrivals and charge cancellation fees whenever
applicable. Any legal or commercial issues arising from delayed payments by the operator
are full responsibility of the operator that delayed the payment!
A specific payment policy may be provided in the Customer’s Booking Confirmation.
4.2. In case you pay through a credit card the Hotel has the right to request at your arrival
that you show your credit card in the front desk. If you deny showing your credit card or if the
name written in the credit card is not the same as the Customer’s, then the Five Senses Of
Luxury can immediately cancel the Booking Confirmation and refuse to provide to you and
your Guests accommodation services. In such a case, you may pay cash and the Five
Senses Of Luxury will not cancel your Booking Confirmation. In case the name in the credit
card is different from the Customer’s and the credit card owner is present and willing to

become the Customer, then the Hotel will provide accommodation services as long as the
credit card owner signs the Registration Form.
4.3. Our cancelation policy is the following:
If canceled up to 14 days before the arrival date, no fee will be charged.
If canceled up to 13 days up to the arrival date the total amount will be charged.
No-show or departure prior to the arranged date, 100% of the price will be charged.
Kindly note that the amount agreed is neither refundable, non-transferable to other credits.
Our cancellation policy is, also, provided in our website, as well as during the booking
process, either through our booking tools and platform or through the platforms of Booking
Agents. The specific cancellation policy for your approved products and services is included
in the Customer’s Booking Confirmation.
Payment can be made by cash or credit card.
4.8. Any other charges for additional services provided during the Guest’s stay will be paid
immediately or the day of check out. The Customer shall settle in full the accounts of all
villas booked by him before departure. The Hotel shall provide the Customer with the
relevant invoice that will indicate the respective charges in detail.


5.1. Check in & check out hours are mentioned in our website, and the Booking
Confirmation. In case, there is no relevant mention in such documents, then Customers and
Guests can check in at or after 15:00 and shall check out by 11:00.
5.2. The Villas are not obliged to provide accommodation to the Customer and the Guests
before 15:00 (early check in). The Customer may agree with the company otherwise, in
which case an additional charge may apply. If the Customer accepts such charge, then the
Five Senses Of Luxury will send an amended Booking Confirmation. Any derogation from
the aforementioned check in & check out hours can only be binding upon the Villa a) if it is
stipulated in the Booking Confirmation or b) if such change is requested during the Guests
stay, only when the company’s manager has provided his approval and the Customer has
paid the relevant additional charge.
5.3. In case the Customer and his or her Guests do not depart from the room or rooms
booked by 11:00 at the date of departure (late check out), the company will have the right to
impose an extra charge, depending on the period and the time the Customer and his or her
Guests actually departed from the villa or villas.


In case you lose any items, valuables or property during your stay in our Villa, you should
immediately inform the manager of the company. For our Guests convenience we keep all
lost items, valuables or property found for a period of one (1) month, after the date our
personnel found them. In case we find any items and valuables, we have no obligation to
contact our Guests, in order to inform them accordingly. If we are not notified by our Guests
that they have lost specific items, valuables or property within one (1) month from their
departure (check out date), our company will not have any obligation to return them, since it
is our policy to dispose any such lost items, valuables and property that are found in our
Villas after one (1) month. In case of any return of lost items, valuables and property to you,
the postage or courier costs will be borne by you.


The company is not responsible for any stolen valuables, items or other property of our
Guests. It is your obligation to protect your property and keep your valuables safe. We
encourage our Guests to lock their rooms at all times that they are not present. In order to
facilitate you, we, also, provide alarm in each villa. Our Guests shall immediately inform the
manager of the villa, in case of stolen goods, property or valuables, so as to notify the police
as early as possible.


Our Guests are responsible for any damage caused to the Villa, room or any furniture and
equipment therein as well as the villa establishment due to any act or omission attributable
to them or their invitees. In such a case, the Customer shall be jointly liable with his or her
Guests and invitees. If such damage is detected after the Guests have departed, our
company reserves the right to make a charge to the Customer’s credit or debit card, in which
case, our company reserves the right to charge the Customer with the cost of replacing any
items that were damaged or removed without consent from the Five Senses Of Luxury by
the Customer, his or her Guests or invitees. The charge will be the full replacement amount
of the missing or damaged item, furniture or equipment.


9.1. The villa is responsible to provide the accommodation services to its Guests as provided
for in its website, our mobile application and the Booking Confirmation, diligently and
professionally, showing the appropriate responsibility expected from any quality villa around
the world. The villa has in place a strict and high quality health & security policy. Five Senses
Of Luxury comply with all mandatory provisions of health and safety regulations and
legislation in Greece so as for our Guests to feel at all times secure and comfortable in our
villas and enjoy high standards of services.


10.1. Guests shall behave properly, be decent and use good manners during their stay in
Five Senses Of Luxury – Villas. In order to respect the right of all guests of Five Senses Of
Luxury to be able to make proper use of all facilities of the villas. Guests shall not behave
inappropriately, make noises that annoy other guests or do any harm or inflict any injury to or
insult third parties, indicatively companys employees or other guests of the Villa. The Five
Senses Of Luxury may deny access to its facilities, villas or establishment to Guests that do
not comply with the aforementioned rules as well as appropriate hygiene standards or have
consumed much alcohol that leads to inappropriate behavior. In case of death, injury or other
damage thereof attributable to specific Guests, the company may provide their data details
to the police, in order to initiate relevant prosecution procedures and they will be responsible
to indemnify and hold our company harmless from and against any claims, actions or
damages claimed by any third party or employee due to their actions.
10.2. Smoking is strictly prohibited in the Villas, including all rooms. When in open spaces
outside the Villa or in balconies, Guests are advised to avoid smoking near other guests, in a
manner that would disturb their stay and enjoying our facilities and services.
10.3. Five Senses Of Luxury provides parking for the Guests’ vehicles. It is agreed and
accepted upon that the Villa will not be responsible for the safety of the Guests’ vehicles and

that the Guest shall have in place relevant insurance, in order to cover damages to the
vehicle, its destruction or theft.
10.4. You are not allowed to sublet the villa provided to you by our company nor can you
provide accommodation in such a room to any third party. At your arrival you are obliged to
declare the exact number of guests that will be staying in the villa that you have booked. No
additional guests are allowed, except if this has been approved by the manager of the villas,
in which case an additional charge may be applicable.
10.5. In case the Hotel provides wi-fi services, you are obliged to comply with the wi-fi
appropriate usage policy, provided to you electronically during their activation. Indicatively,
you may not use such services for unlawful or fraudulent acts, for defamation, insults to third
parties, infringement of intellectual property rights or proceed in any other act that will lead to
denial of service. In addition, Guests are obliged to respect privacy and comply with all
applicable legislation, regulations and guidelines for the protection of personal data during
the use of such wi-fi services. The Five Senses Of Luxury may temporarily or permanently
suspend the provision of wi-fi services to Guests that do not comply with their legal
obligations or the Villa’s wi-fi appropriate usage policy, without any further notification.
The Villas may, also, temporarily suspend the provision of wi-fi services for maintenance,
support of its systems or or updates & upgrades & upgrades thereof, in which case the
company can not be held liable against its Guests for the unavailability of wi-fi services for
any reason whatsoever, since you understand and acknowledge that this constitutes a legal
and valid reason for the unavailability of wi-fi services for a limited duration.
10.06. In case you have a complaint, you are encouraged to bring this to the attention of the
manager of the villa during your stay there. Otherwise, it is possible that the company may
not be able to examine your complaint, if it is submitted after your departure. In any event,
the Five Senses Of Luxury is not obliged to review or answer to any complaint that is
submitted more than six (6) months after the Guest has checked out, in which case you
waive your rights to submit such complaint to any competed administrative authority or
10.07. We have required pre-authorized of credit cards/debit cards at check-in. A
pre-authorization is a temporary hold of a specific amount of your available credit limit
balance placed on your credit/debit card for the full amount of your intended stay, plus tax.
All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your
account, it is a hold on those funds. Once your actual charge is posted at check-out it can
take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by
your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to
be aware of how your bank handles all of your transactions, including pre-authorizations. We
are unable to remove pre-authorizations directly through our villas.
10.08. We strive to provide our guests with the best possible experience during their stay at
our villas.


The company may cancel any Booking Confirmation or any booking whatsoever at any time
and at no cost or reimbursement owed to the Customer or its Guests. Indicatively, the Five
Senses Of Luxury may cancel any booking in case:

11.1 The Customer has provided false or misleading information regarding his or her
personal identification data and contact details;
11.2 The Customer or his or her Guests infringe any provision of this Agreement, which are
all considered material;
11.3 The company has reasonable grounds to assume that the use of accommodation
services may endanger the villa operation, the security or the image of the villas in public
without being attributed to the territory and/or organization of the company.
In all aforementioned cases the Five Senses Of Luxury has the right o keep the deposit paid
by the Customer as reimbursement.


Five Senses Of Luxury collaborates with Booking Agents, in order to promote its
accommodation services and increase the number of its bookings. Nevertheless, Five
Senses Of Luxury is an independent contractor and has no authority or control over them. In
this context, we conclude agreements with such Booking Agents but we can not be bound by
promises made by them that go beyond what is provided in our website or deviate
significantly from our capabilities and rates. In this context, if such third parties promised
products or services not provided in our official website or rates that have not been included
in our agreements, then we may not be held liable for such misrepresentations or false
promises made by Booking Agents.


Five Senses Of Luxury allows Third Parties to provide services to our Guests, such as
activities, water sports, excursions, tours, or transportation and any other related services.
Such Third Party Services are charged extra by these Third Parties directly. Five Senses Of
Luxury has no control over such Third Parties, which are independent companies nor can we
impose specific policies and obligations. However, we encourage them to have in place valid
insurance policies and adopt appropriate safety policies. Our Guests may use such Third
Party Services on their own free will, choice and responsibility. Five Senses Of Luxury shall
not be held liable for any damage, injury or accident any Guest may incur by using such
Third Party Services.


We collect, use, share, store and process your personal data for many reasons, such as in
accordance with Greek Law and Police directives, in order to be able to provide you
accommodation and other services and collect charges. With your consent we may, also,
collect, use, share, store and process your personal data pertaining to your preferences,
choices, conduct, comments and recommendations, in order to provide you with improved
and personalized services, as well as provide you with newsletters, marketing and other
promotional material, featured specials, send relevant messages or carry out satisfaction &
customer surveys.


15.1. A “Force Majeure Event” means war or terrorist activity (including cyber-attack), riots,
civil commotion, nuclear accident or act of God (including flood, storms, tampest,
earthquakes or lightning), strikes, action taken by government, fire or serious explosion,

malicious damage, diseases, a pandemic or any other situation out of the control of Five
Senses Of Luxury

15.2. If the performance of any accommodation or other service by the villa is prevented or
its obligations can not be performed by reason of any, or any combination, of the Force
Majeure Events, the company shall be entitled at its sole and exclusive choice to either
cancel the Booking Confirmation and return the deposit to the Customer or provide the
opportunity to the Customer to change the date of his or her booking at a later time, after the
villa’s approval or transfer the booking to another villa, provided, in both cases, that the
Customer is notified within reasonable time of the occurrence and nature of the Force
Majeure Event.

15.3. In addition, the Five Senses Of Luxury may, at its sole and exclusive choice, either
cancel the Booking Confirmation and return the deposit to the Customer or provide the
opportunity to the Customer to change the date of his or her booking at a later time, after the
villa’s approval or transfer the booking to another villa, in the following cases:
The whole or a significant part of the villa establishment, where the booked rooms are
situated shall undergo urgent or mandatory maintenance, or
there is a failure to supply the Five Senses Of Luxury with gas, electricity, water or electronic
communications that is outside of the company’s control or
in order to prevent or limit a pandemic or the spread of any other disease or any other health
and safety threat.

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